Return & Refund Policy

Last updated: September 14, 2026

We want you to feel confident when shopping with Monwem Home. This policy explains our return, exchange and refund procedures.

1. Return Period

You may request a return within 30 days of receiving your order.

Requests submitted after the 30-day period may not be accepted unless required by applicable consumer law.

2. Return Eligibility

To qualify for a return:

The product must be unused, unworn and unwashed.
The product must be in its original condition.
Original packaging, labels, accessories and included items must be returned.
You must provide your order number and proof of purchase.
The return must be approved before the item is sent.
The product must be packaged securely for return shipping.

Do not send a product back before contacting us. Unauthorized returns may be refused or may delay your refund.

3. Non-Returnable Products

Unless an item arrives damaged, defective or incorrect, we may not accept returns for:

Used, worn, washed, altered or damaged products.
Opened cosmetics, beauty products or personal care products.
Hygiene and intimate products after opening.
Underwear, swimwear or similar products without intact hygiene protection.
Earrings and pierced jewelry after opening.
Products containing liquids after their seals have been broken.
Customized, personalized or made-to-order products.
Perishable products.
Gift cards and downloadable products.
Clearance items clearly marked as final sale.
Products damaged through misuse or improper handling.

Your statutory consumer rights remain unaffected.

4. Damaged, Defective or Incorrect Items

Inspect your order after delivery. If an item is damaged, defective, incomplete or different from what you ordered, contact us within 48 hours.

Please provide:

Your order number.
A clear explanation of the problem.
Photographs or video showing the item.
Photographs of the shipping package and label.

Do not discard the item or packaging before receiving instructions from us.

If the claim is approved, we may provide a replacement, refund or another appropriate remedy without charging return shipping.

5. Change-of-Mind Returns

For eligible change-of-mind returns, the customer is responsible for return shipping costs unless otherwise required by applicable law.

Original shipping charges and expedited shipping fees are non-refundable.

If a returned product is damaged because of inadequate packaging, used beyond reasonable inspection or missing parts, we may reduce or reject the refund where permitted by law.

6. Return Procedure

To request a return:

Contact us at monwemhome@gmail.com.
Include your order number and reason for the return.
Include photographs when requested.
Wait for return approval and instructions.
Send the product to the return address provided by our support team.
Use a tracked shipping service and retain your shipping receipt.

Returns sent to an address shown on a shipping package without authorization may not be accepted. Products may be shipped from different fulfillment locations, and the correct return address must be confirmed before sending the item.

7. Exchanges

If you need a different product, size or color, contact us to determine whether an exchange is available.

The fastest method may be to return the eligible product and place a new order after the return is approved.

8. Refund Inspection

After receiving a return, we will inspect it and notify you whether the refund has been approved.

Approved refunds will normally include the eligible product price and applicable taxes. Original delivery charges are generally excluded unless the return results from our error or applicable law requires reimbursement.

9. Refund Processing Time

Approved refunds are sent to the original payment method.

We normally issue the refund within 3–10 business days after approval. Your bank, card issuer or payment provider may require additional time to display the funds.

10. Late or Missing Refunds

If you have not received an approved refund:

Check your bank or payment account again.
Contact your card issuer or payment provider.
Allow any stated processing period to pass.
Contact us if the refund is still missing.

11. Order Cancellations

We cannot guarantee cancellation after processing or shipment has begun. If the order has already shipped, the standard return procedure may apply.

12. European and UK Consumer Rights

Where applicable, customers in the European Union or United Kingdom may have a statutory right to cancel certain distance purchases within 14 days without providing a reason.

Additional statutory rights may apply to faulty, misdescribed or non-conforming goods. Nothing in this policy limits rights that cannot legally be excluded.