Privacy Policy

Last updated: September 14, 2026

This Privacy Policy explains how Monwem Home, owned and operated by STRAVIX GLOBAL LLC, collects, uses, stores and shares personal information when you visit our website, create an account, place an order, contact us or otherwise use our services.

By using our website, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

Depending on how you interact with our website, we may collect:

Information You Provide

Name.
Billing and shipping address.
Email address.
Phone number.
Account login information.
Order and transaction details.
Product reviews and survey responses.
Messages and customer-support communications.
Return, refund or complaint information.

Payment Information

Payments are processed by authorized payment providers. We generally do not directly store complete payment card details.

Payment providers may collect and process your payment information under their own privacy policies.

Information Collected Automatically

When you access our website, we and our service providers may automatically collect:

IP address.
Browser and device information.
Operating system.
Pages viewed and links selected.
Referring website.
Approximate location.
Shopping-cart activity.
Cookie and analytics information.

2. How We Use Personal Information

We may use personal information to:

Process and deliver orders.
Confirm payments and prevent fraudulent transactions.
Create and manage customer accounts.
Provide order tracking and customer support.
Process returns, refunds and complaints.
Communicate important service and policy updates.
Improve our products, website and customer experience.
Personalize content and product recommendations.
Send marketing communications where permitted.
Comply with legal, tax and regulatory obligations.
Protect our customers, business and website.

3. Legal Bases for Processing

Where laws such as the UK GDPR or EU GDPR apply, we may process personal information based on:

Performance of a contract, including processing an order.
Compliance with a legal obligation.
Our legitimate business interests.
Your consent, where consent is required.

You may withdraw consent at any time where processing is based on consent.

4. Cookies and Similar Technologies

We may use cookies and similar technologies to:

Keep the website functioning.
Remember your cart and preferences.
Understand website performance.
Prevent fraud and improve security.
Measure marketing effectiveness.
Provide personalized advertising where permitted.

You can manage cookies through your browser settings or any cookie-preference tool available on our website. Disabling certain cookies may affect website functionality.

5. How We Share Information

We may share necessary information with trusted service providers, including:

Shopify and e-commerce service providers.
Payment processors.
Warehouses and product suppliers.
Shipping and delivery companies.
Analytics and advertising providers.
Customer-support and communication services.
Fraud-prevention and security providers.
Professional advisers and government authorities where legally required.

We do not sell personal information in exchange for money. Some advertising practices may be considered “selling,” “sharing” or targeted advertising under certain privacy laws. Where applicable, you may have the right to opt out.

6. International Data Transfers

Because we serve customers in multiple countries and use international service providers, personal information may be transferred to and processed in countries outside your place of residence.

Where required, we use appropriate safeguards for international transfers.

7. Data Retention

We retain personal information only for as long as reasonably necessary to:

Complete transactions.
Provide customer service.
Maintain business and tax records.
Resolve disputes.
Prevent fraud.
Meet legal obligations.

Retention periods vary depending on the nature of the information and applicable law.

8. Your Privacy Rights

Depending on your location, you may have the right to:

Request access to your personal information.
Request correction of inaccurate information.
Request deletion of eligible information.
Object to or restrict certain processing.
Request a portable copy of your information.
Withdraw consent.
Opt out of marketing communications.
Opt out of certain targeted advertising or data sharing.
Lodge a complaint with an applicable data-protection authority.

To submit a privacy request, email monwemhome@gmail.com. We may need to verify your identity before completing the request.

9. Marketing Communications

You may unsubscribe from promotional emails by using the unsubscribe link included in the message or by contacting us.

You may continue to receive necessary transactional messages relating to orders, payments, shipping or account security.

10. Information About Children

Our website is intended for general audiences and is not designed to collect personal information directly from children under the applicable age of digital consent.

Children’s products must be purchased by an adult. If you believe a child has provided personal information without appropriate permission, please contact us.

11. Data Security

We use reasonable administrative, technical and organizational measures intended to protect personal information.

However, no online system can be guaranteed to be completely secure. Customers are responsible for protecting their account credentials.

12. Third-Party Links

Our website may contain links to third-party services. We are not responsible for the privacy practices or content of external websites.

13. Changes to This Policy

We may update this Privacy Policy when our services, legal obligations or business practices change. The updated date will appear at the top of this page.